Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
If an item has an HAUTE SKIN security tag or brand tag attached, it must be returned with the tag in its original position, including all branded packaging and documents provided with it.
Any returns that do not meet our policy will not be accepted.
You have 30 DAYS from the shipping date to return the item.
If you processed your order through guest checkout, please contact our friendly Customer Service to start your return.
We do charge 10% restocking fee.
Cancelling an order
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option, we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the HAUTE SKIN partner(s) you ordered from.
Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.
Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. We’ll keep you updated every step of the way. You can follow the return of your package with our courier using the tracking number on your Returns Label, or you can check the status in My Account under Orders & Returns.
If you are eligible, we may be able to issue your refund as HAUTE SKIN credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition, and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.