FAQs

How to shop & place an order

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but you can also place and track orders as a guest and sign up at a time that suits you.

I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our sign in page and enter your email address. You’ll then receive an email to reset your password.

How do I receive HAUTE SKIN email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

How do I place an order on your site?

It's easy! Here’s how:

Choose an item.
Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to check out under ‘Summary’.
Sign into your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order, and it will be carefully prepared and shipped to you, with updates every step of the way.

Can I place an order over the phone?

Sure! Please call +1 702-588-9671 we will be happy to assist you with this.

Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

Can I cancel my HAUTE SKIN order or make changes to it?

Yes, you might be able to cancel some items before we prepare your order. Just email us if you placed an order as a guest. We can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our https://hauteskinboutique.com/policies/refund-policy

HAUTE SKIN pricing & payment

Why is HAUTE SKIN pricing special?

It's down to our unique business model. At HAUTE SKIN, you are shopping for luxury designer handbags. Prices are determined by HAUTE SKIN team and depend on the type and rareness of the leather used for each particular item. So the price of the same model may vary depending on where leather came from and your location. That's also why placing an item in your shopping bag or Wishlist won't reserve it at a particular price.

Which currencies can I shop in?

This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?

If you pay by debit card or PayPal, HAUTE SKIN will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept?

Visa
MasterCard
Maestro
American Express
Discover
Diners
JCB
PayPal
Apple Pay

We only accept installments as payment in Brazil.

For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the https://hauteskinboutique.com/policies/privacy-policy

Product availability & authenticity

Are you going to have my style again?

You can be the first to know! To be notified if a sold-out item becomes available again, click on "Item Unavailable?' on the item’s page, select the size you need, and then enter your email address.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.

Are HAUTE SKIN items guaranteed authentic?

100%. Our offering is expertly curated by the best luxury production. We guarantee 100% authentic items

How will my order be packaged?

Your order will be carefully packaged in a protective HAUTE SKIN box — with branded dust bags provided by the designer — to ensure it arrives to you in great condition.

Shipping, taxes & duties

How much will I be charged for shipping?

We offer free shipping worldwide!

I didn't receive my invoice with my order. Where can I find it? We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from HAUTE SKIN orders. Download your digital invoice by signing into your HAUTE SKIN account on the website.

Do you offer same day delivery?

We do not.

Can I collect my order?

You may be able to collect your order from a convenient location near you. Select Click & Collect at checkout to view your options. If available, we'll confirm when your package is sent and then ready for collection.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method.

Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to 'My Orders' in your account. Opted for guest checkout? Track your HAUTE SKIN order status.

Will I need to pay taxes and duties?

HAUTE SKIN ships to the following destinations on a DDP (Delivery Duties Paid) basis:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.

This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DAP (Delivery At Place) destination is selected, the price you pay to HAUTE SKIN will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.

For US customers, your purchases may be subject to sales or use tax, unless your state does not impose the tax or your purchase is exempt from the tax. HAUTE SKIN may charge and collect sales tax on these purchases. If sales tax is not collected, states may require customers to report taxable purchases (including internet purchases) where sales tax was not paid and pay use tax on those purchases. Your refund will include any taxes and duties you paid in the original purchase price.

We unable to ship HAUTE SKIN items to California.

Why can't certain items be shipped to me?

While HAUTE SKIN ships internationally, the brands on our site can determine where their pieces are distributed — so some may not be available to purchase in all regions. A selection of exotic items may also be restricted by local customs in the country you are shipping to. Need to know more? https://hauteskinboutique.com/pages/contact-us

Returns & refunds

What is HAUTE SKIN returns policy?

We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date and provide a free collection service for all returns for your convenience. To create a return, go to Orders & Returns in your account, or if you checked out as a guest https://hauteskinboutique.com/policies/refund-policy

It's best to book your collection within 7 days of delivery — this is to ensure your package arrives within the required time frame. We are unable to process exchanges, and all returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging. You can find more info on returning an order in our https://hauteskinboutique.com/policies/refund-policy

I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?

Yes - invoices for customs clearance will still be included in your HAUTE SKIN order. When you're preparing your return, you'll need to include the Return Note outside the HAUTE SKIN package.

How do I return my item?

Here's what you need to do:

Go to Orders & Returns if you have an account.
Find the order you want to return, and click return item(s).
Select each item and your reason for returning.
Place each item you're returning with any designer boxes or cases that came with your order inside the HAUTE SKIN packaging.
Prepare your package by attaching your Return Label and Return Note to the outside of your HAUTE SKIN packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.
Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each HAUTE SKIN package.

How do I package my item for return?

Simply follow these steps to prepare your item:

Place any unwanted items with any designer boxes or cases that came with your order inside the protective HAUTE SKIN packaging.
Attach the Return Label and a signed copy of the Return Note to the outside of the HAUTE SKIN packaging. Please do not attach any labels to the designer box or cases that came with your order.

If you're returning to multiple locations, please pack the items separately for each of our partners, with a corresponding Return Label attached to the outside of each package.

Find out more about preparing your package for a return here.

Does my order need to be returned in the HAUTE SKIN package it arrived in?

We recommend returning your item in the HAUTE SKIN package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and designer boxes.

When will I receive my refund?

Refunds are processed via the original payment method and will normally appear within 10 business days, depending on your payment provider.

You can follow the progress of your package with our courier using the tracking number assigned to your Returns Label. As soon as it's accepted by our partner we will send an email to confirm your refund.

Remember to check your return meets the conditions of our Returns & Refunds Policy.

Will shipping & duties be refunded on return?

While we offer free returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) destination, taxes and duties are non-refundable through HAUTE SKIN. You may be able to recover these by contacting your local customs office directly. If you have shipped an order to a DDP (Delivery Duties Paid) destination, taxes and duties are refundable through HAUTE SKIN.

Can I return my customized item?

We are unable to accept returns as customized pieces are created to your specification and taste.

Pre-order

What does pre-order mean?

You can get early access to next season's most wanted pieces before they're released.

When will my pre-order item arrive?

As soon as your item has been released and is ready to be shipped, you'll receive an email with the estimated delivery date.

When do I have to pay?

Pre-order items require full payment at checkout.

Can I cancel a pre-order?

Some of our partners allow you to cancel an item before we prepare your order.

To cancel your order:

Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address.
Select the items you want to cancel and your reason for cancellation.
We'll email you confirmation of your cancelled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.

Can I change my delivery address?

Simply head to Order Details in your HAUTE SKIN account, to check if you can change your address. You may not be able to if your item has already been shipped.

Are pre-order items refundable?

Yes, just make sure items meet the conditions of our Returns Policy.

Will pre-order items be shipped with my other orders?

No, they will be delivered separately according to the expected release date.

Is there a limit on purchasing pre-order items?

There may be order limits on some pre-order items. This is so everyone has a chance to get the pieces they love.